Terms and Conditions for Custom House Rewards
If you have any questions about these Terms & Conditions please Contact Us. Our full terms and conditions covering all aspects of this website are available at: www.1abbeyroad.co.uk/terms.
REWARDS scheme
1. The SchemeCustom House Rewards cards are issued by and remain the property of The Custom House (Barrow) Ltd which reserves the right, at any time without notice, to: (a) terminate the scheme; (b) decline to issue Rewards cards; and (c) on reasonable grounds, withdraw or cancel Rewards cards or points collected, or to alter or amend the conditions of operation of the Custom House Rewards scheme. Reasonable grounds include (i) any abuse or attempted abuse of the scheme, or (ii) any use or attempted use of a Reward card or points in a manner which is contrary to these terms and conditions or (iii) any reasonable suspicion of dishonesty on the part of a member in connection with the scheme.
All participants in Custom House Rewards must be resident in the UK and aged 18 years or over.
Custom House Rewards are not transferable, and can only be used by the person whose name is on the card or by any member of the main card holder's immediate family who is resident at the same address, as registered for the main card holder.
Members may be removed from the scheme at any time at the discretion of The Custom House.
Custom House Rewards are intended for personal use. Custom House Rewards points cannot be transferred, sold or in any way traded.
The scheme is largely administered and operated online and card holders are informed of offers, promotions, monthly discounts news etc. via email. Unsubscribing from scheme emails or marking them as spam will be assumed to be a withdrawal from the scheme and membership terminated unless otherwise advised.
2. Offers
To take advantage of an offer your REWARDS card must be shown and any applicable voucher handed in. Offers apply to the REWARDS card holder only and discount vouchers when used apply to the REWARDS card holder only and are not transferable.
Card holder offers can generally only be used in isolation ie they cannot be used in conjunction with other offers, including other REWARDS offers. Discount vouchers may not be used for PlayZone, LazerZone party and group bookings unless specifically indicated for this purpose.
To claim SMS offers the text message must be shown.
Birthday vouchers are issued weekly 1-2 weeks ahead of birthdays and are valid just 3 weeks. Anyone registering for REWARDS within 14 days of their birthday will not receive a birthday gift for the current year.
Offers, prize draw wins etc. are all time limited and cannot be used past their indicated valid to date.
3. Points
To collect points for a transaction, your card must be presented at the till or your membership number quoted.
Points collected at PlayZone, LazerZone or Partner stores (see below) will be credited to the same account.
Where there is more than one cardholder in a group the total points for the transaction may be shared but only in equal proportion.
Points will not be given for: purchases of drinks directly over the bar; purchases of Gift Cards; for use of the NetZone; for use of The Blue Room; for purchases at PlayZone of less than £8.00; all LazerZone games and purchases other than parties. Other products or services may also be excluded from the scheme at the discretion of The Custom House.
4. Partners
The Custom House works in partnership with a number of local businesses who may from time to time offer Custom House Reward points for purchases made at their stores. Where partner stores offer Rewards points the following apply at the discretion of the partner store:
1. The card holder must present their REWARDS card to be allocated points
2. The rate at which points are issued is determined by the partner
3. Whether points are issued on all or only specific purchases
4. Whether points are issued in conjunction with any other offers, deals, vouchers etc.
The Custom House works with partners in good faith but partner stores may withdraw their offer of points at any time and without notice. Points from partner stores have the same value as Custom House collected points i.e. 100 points is worth £1.
Points from partner stores will be credited to your Custom House account weekly and it may take up to 14 days for transactions to appear in your account. Any failure of points to be credited must be taken up with the allocating store; The Custom House have no way of verifying or altering the points awarded by partner stores.
5. Redeeming Points
Where points to the value of £2.50 or more have accumulated then a quarterly statement will be posted to the registered card holders address including a voucher for the cash value of the points accumulated in whole multiples of £2.50. Any balance of points will be carried forward. Statements are issued based on the points balance at the end of: November; February; May and August each year.
REWARDS vouchers are valid for 3 months and may be redeemed for any goods or services throughout The Custom House. If used in a transaction for less than the face value of the voucher no change will be given.
Vouchers may also be used to purchase Custom House Gift Cards (available at £10, £15, £20, £25, £30 and £50 and valid 18 months from date of purchase).
Any reward account that has been inactive over a 12 month period may be cancelled and the points balance cleared.
6. Transactions & Customer Profile
Your balance of points and individual transaction amounts can be checked online at any time. Go to our rewards customer portal and logon to check your transactions. You may also update your personal details, add additional card holders to your account and change your personal preferences.
Points are converted to vouchers quarterly as detailed above and can only be spent at The Custom House i.e. you cannot redeem Custom House rewards vouchers at partner stores.
All you have to do is fill in the form below. Once you’ve signed up, we’ll send you your REWARDS card in the post.
Look forward to collect reward points. enjoyed some good meals in the restaurant
Donna,
good to hear. Your card is printed and posted so you should have it today or tomorrow with a couple of vouchers inside as a thank you for joining,
regards,
Rob Rollings